FAQ

Where are you based?

We are based in Melbourne, Australia

 

What’s your shipping policy?

We ship both internationally and within Australia.

 

Within Australia, we provide both standard and express shipping via Australia Post

Standard shipping (4-5 business days) : $8.50 AUD

Express-shipping (2-3 business days) : $11.00 AUD

 

NOTE: Please allow 2-3 business days for your item to be despatched, as we process the money

International standard flat rate (outside Aus and NZ, 6-10 business days) : $25.00 AUD

NZ Shipping: $20.00 AUD 

Please don’t hesitate to email mrwinstonco@outlook.com to arrange express international shipping

 

PRE ORDERS: Processed and shipped within 10-12 Business Days!

 

The item I want is sold out, will it be re-stocked?

Releasing our products in limited drops generally results in sold out items. We cannot confirm the re-stock of every item due to discontinued material however 9/10 times your favorite will be re-released online! A lot of our products are discontinued so make sure you’re online to purchase your desired item when it drops! 

 

How will I know when it’s re-stocked?

All updates on release dates and stocking is made via our Instagram and Facebook @mrwinstonco. Here you can also DM us for more information. 

Can I pre-order?

Unless the item is specified online as (Pre Order) it is not open to the public. Once again, you will find out about any openings for pre orders via our Instagram or Facebook page. If you’re desperate for a specific product for a date, DM or Email us and we will see if anything can be arranged!

 

Do you do custom orders?

We no longer do custom orders. 

 

Where are your items made?

Our clothing is made in Melbourne 

All accessories are sourced from around the world!

 

Can I pick up from a location?

We don’t do pick ups from location. At this stage, postage is the only way to receive our items.

 

Do you refund/exchange?

We are happy to refund within 7 days if there’s an issue. If you're unhappy we are happy to sort something out via email mrwinstonco@outlook.com