FAQ

Where are you based?

We are based in Melbourne, Australia

 

What’s your shipping policy?

We ship both internationally and within Australia. Please allow 2-3 business days for your order to be dispatched. 

 

Within Australia, we provide both standard and express shipping via Australia Post

Standard shipping (4-5 business days) : $8.50 AUD

Express-shipping (2-3 business days) : $11.00 AUD

 

International Worldwide standard flat rate (6-10 business days) : $25.00 AUD

New Zealand Shipping: $20.00 AUD 

 

Please don’t hesitate to email mrwinstonco@outlook.com to arrange express international shipping

 

PRE ORDERS: Processed and shipped within 10-12 Business Days, unless stated otherwise!

 

The item I want is sold out, will it be re-stocked?

Releasing our products in limited drops generally results in sold out items. We cannot confirm the re-stock of every item due to discontinued material however 9/10 times your favorite will be re-released online! A lot of our products are discontinued so make sure you’re online to purchase your desired item when it drops! 

 

How will I know when it’s re-stocked?

All updates on release dates and stocking are made via our Instagram and Facebook @mrwinstonco. Here you can also DM us for more information. 

 

Can I pre-order?

Unless the item is specified online as (Pre Order) it is not open to the public. Once again, you will find out about any openings for pre orders via our Instagram or Facebook page. If you’re desperate for a specific product for a date email us and we will see if anything can be arranged!

 

Do you do custom orders?

We no longer do custom orders. 

 

Where are your items made?

Our clothing is made in Melbourne 

All accessories are sourced from around the world!

 

Can I pick up from a location?

We don’t do pick-ups. Currently, postage is the only way to receive our items.

 

Do you refund/exchange?

We are happy to refund within 7 days, on the proviso that the garment is unworn/ in original condition with tagging. If you're unhappy we are happy to sort something out via email mrwinstonco@outlook.com

 

What is Re-Work?

MW Re-Work is a collection of recycled items that have been altered/tailored or modified in some way or another. They're mostly one-off pieces and cannot be re-stocked.